{"id":117573,"date":"2024-03-28T20:53:32","date_gmt":"2024-03-29T01:53:32","guid":{"rendered":"https:\/\/www.quebakan.com\/v15\/?p=117573"},"modified":"2024-03-28T20:53:32","modified_gmt":"2024-03-29T01:53:32","slug":"conversation-intelligence-vs-conversational-ai-cual-es-la-diferencia","status":"publish","type":"post","link":"https:\/\/www.quebakan.com\/v15\/conversation-intelligence-vs-conversational-ai-cual-es-la-diferencia\/","title":{"rendered":"Conversation Intelligence -vs- Conversational AI  \u00bfCu\u00e1l es la diferencia?"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-117574\" src=\"https:\/\/www.quebakan.com\/v15\/wp-content\/uploads\/2024\/03\/IA.jpg\" alt=\"\" width=\"467\" height=\"700\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>Quito, marzo, 2024<\/strong>.- Este mes se celebr\u00f3 el d\u00eda del Aprendizaje Digital, espacio para concienciar en el trabajo de una alfabetizaci\u00f3n para todos. Hoy por hoy, el mundo cursa momentos importantes en esta tem\u00e1tica y uno de ellos es sobre la <a style=\"color: #000000;\" href=\"https:\/\/blog.ciriontechnologies.com\/es\/futuro-impacto-ia-grandes-companias\/\">Inteligencia Artificial<\/a> (IA) y qu\u00e9 hay tras de ella, un ejemplo es la\u00a0inteligencia conversacional.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>\u00bfQu\u00e9 es, para qu\u00e9 sirve y en qu\u00e9 \u00e1reas se est\u00e1 aplicando?\u00a0<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">La inteligencia conversacional (IC) es una tecnolog\u00eda que utiliza la IA y el aprendizaje autom\u00e1tico para analizar las conversaciones de ventas y encontrar informaci\u00f3n de gran impacto, como temas de tendencia, sentimientos de compromiso con el cliente y m\u00e1s.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">La IC se utiliza en diversas aplicaciones, como\u00a0chatbots, asistentes virtuales\u00a0y dispositivos habilitados para voz, como\u00a0altavoces inteligentes. Su prop\u00f3sito es permitir que los humanos se comuniquen con la tecnolog\u00eda de una manera m\u00e1s intuitiva y natural un ejemplo de producto es:\u00a0ChatGPT.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">En resumen, la\u00a0IC\u00a0se centra en\u00a0analizar y mejorar la comunicaci\u00f3n entre humanos, mientras que la\u00a0IA conversacional\u00a0se centra en\u00a0crear interacciones similares a las humanas entre humanos y m\u00e1quinas. Ambos son importantes a su manera y tienen numerosas aplicaciones en el mundo real, desde mejorar las experiencias de los clientes hasta mejorar la productividad y la eficiencia.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Aclarado esto, se habla de que la inteligencia conversacional se utiliza normalmente en campos como las ventas, el marketing y el servicio de atenci\u00f3n al cliente para ayudar a las personas y organizaciones a comprender mejor a sus usuarios y comunicarse con ellos de forma m\u00e1s eficaz, y est\u00e1 presente en una aplicaci\u00f3n llamada:\u00a0Zoom Revenue Accelerator.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">La tecnolog\u00eda al facilitar la adquisici\u00f3n de informaci\u00f3n agilita el poder armar estrategias para potenciar a una empresa. \u201cSeg\u00fan informes de Gartner y McKinsey, los clientes de Business to Business (B2B) de hoy tienen un tiempo muy limitado para interactuar con los\u00a0Account\u00a0Managers (AM)\u00a0o Representantes de Ventas, dedicando\u00a0<a style=\"color: #000000;\" href=\"https:\/\/www.gartner.com\/en\/sales\/insights\/b2b-buying-journey\">solo alrededor del 17% de su tiempo a reunirse con proveedores potenciales<\/a>, y eso se reduce a solo el\u00a05 o 6%\u00a0cuando se consideran\u00a0varios proveedores, por lo que los AM deben hacer que su tiempo con los clientes valga la pena\u201d, mencion\u00f3 Fernando Riedel, Especialista en productos de Voz y Colaboraci\u00f3n Cirion Technologies.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">En respuesta a estos cambios,\u00a0<a style=\"color: #000000;\" href=\"https:\/\/www.gartner.com\/en\/articles\/your-primer-on-ai-for-sales\">el 88% de los directores comerciales<\/a>\u00a0ya han invertido o est\u00e1n considerando invertir en herramientas y tecnolog\u00edas de an\u00e1lisis inteligente. \u201cEs fundamental que los colaboradores y empresas se suban en la ola de mirar a la tecnolog\u00eda como un aliado para mejorar la productividad y que se eduquen para que puedan sacarle provecho\u201d, Jose\u0301 Francisco Guzma\u0301n Country Manager &amp; Sales Director de Cirion Technologies.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quito, marzo, 2024.- Este mes se celebr\u00f3 el d\u00eda del Aprendizaje Digital, espacio para concienciar en el trabajo de una alfabetizaci\u00f3n para todos. Hoy por hoy, el mundo cursa momentos importantes en esta tem\u00e1tica y uno de ellos es sobre la Inteligencia Artificial (IA) y qu\u00e9 hay tras de ella, un ejemplo es la\u00a0inteligencia conversacional. [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":117574,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"buzzeditor_post_format":"","footnotes":""},"categories":[2],"tags":[],"class_list":["post-117573","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conversation Intelligence -vs- Conversational AI \u00bfCu\u00e1l es la diferencia? &#8211; QUEBAKAN.COM 2026: Noticias, Eventos, Conciertos y mucho m\u00e1s....<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.quebakan.com\/v15\/conversation-intelligence-vs-conversational-ai-cual-es-la-diferencia\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conversation Intelligence -vs- Conversational AI \u00bfCu\u00e1l es la diferencia? &#8211; QUEBAKAN.COM 2026: Noticias, Eventos, Conciertos y mucho m\u00e1s....\" \/>\n<meta property=\"og:description\" content=\"Quito, marzo, 2024.- Este mes se celebr\u00f3 el d\u00eda del Aprendizaje Digital, espacio para concienciar en el trabajo de una alfabetizaci\u00f3n para todos. Hoy por hoy, el mundo cursa momentos importantes en esta tem\u00e1tica y uno de ellos es sobre la Inteligencia Artificial (IA) y qu\u00e9 hay tras de ella, un ejemplo es la\u00a0inteligencia conversacional. 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